Terms of service
Loft Lamps is the brand name of Loft Lamps. These Terms and Conditions govern your access to and use of the website http://loftlamps.com/ (the Website), operated by Loft Lamps, with its registered address at 3 Bear Cl, Henley-in-Arden B95 5HS, UK. These Terms also apply to all products and services offered through the Website.
By visiting the Website or purchasing from us, you confirm that you have read, understood, and agree to be legally bound by these Terms.
Company name: Loft Lamps
Address: 3 Bear Cl, Henley-in-Arden B95 5HS, UK
Email: info@loftlamps.com
For design updates and behind-the-scenes looks, you are welcome to follow us on Instagram at @loftlamps
You may browse the Website without creating an account. However, placing an order or accessing certain services requires acceptance of these Terms.
Loft Lamps offers home decor products through the Website. These Terms define the legal relationship, rights, and responsibilities between Loft Lamps and each user.
If you do not agree with these Terms, please discontinue use of the Website and related services.
This Website is operated by Loft Lamps. References to “we,” “us,” or “our” mean Loft Lamps.
Any new tools, features, or services added to the Website in the future will also fall under these Terms. We may revise these Terms at any time, and updates take effect once published on this page.
Our online store operates on the Shopify Inc. platform, which provides the technical framework that enables our e-commerce services.
SECTION 1 – ONLINE STORE CONDITIONS
By agreeing to these Terms, you confirm that you are legally able to enter into a binding contract under the laws of your place of residence, or that you have received appropriate consent if required.
You must not use the Website or its content for any unlawful purpose, including violations of intellectual property or copyright laws.
Uploading or transmitting malicious software, viruses, or harmful code is strictly prohibited.
Any breach of these conditions may result in immediate termination of your access to our services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to deny service or limit access to the Website at our discretion.
You acknowledge that information you submit, excluding payment data, may be transmitted across multiple networks and adjusted to meet technical requirements. Payment information is always encrypted during transmission.
You may not copy, resell, exploit, or otherwise misuse any part of the Website, its services, or contact information without prior written consent.
Headings used in these Terms are for reference only and do not affect interpretation.
SECTION 3 – CONTENT ACCURACY AND TIMELINESS
We do not guarantee that all information on the Website is accurate, complete, or current. Content is provided for general information purposes only.
Some information may become outdated over time. We reserve the right to modify content at any point, but we are not obligated to update it. It is your responsibility to review the Website periodically.
SECTION 4 – CHANGES TO PRODUCTS AND PRICES
Prices and product availability may change without notice.
We may modify, suspend, or discontinue products, services, or Website content at any time.
Loft Lamps is not liable for changes in pricing, service interruptions, or discontinued offerings.
SECTION 5 – PRODUCT INFORMATION
Certain products are available exclusively online and may be subject to limited availability. Returns and exchanges are governed by our Return & Refund Policy.
We aim to present products as accurately as possible, but variations in color or appearance may occur due to screen settings.
We reserve the right to restrict sales by region or customer group and to update product details at any time. Offers are void where prohibited by law.
We do not guarantee that products or services will meet individual expectations or that any defects will be resolved.
SECTION 6 – ACCOUNT AND PAYMENT INFORMATION
We may cancel or refuse orders at our discretion, including those that appear to be placed by resellers or exceed reasonable quantities.
You agree to provide accurate, complete, and up-to-date account and billing information.
Further details regarding returns and refunds can be found in our Return & Refund Policy.
SECTION 7 – THIRD-PARTY TOOLS AND SERVICES
We may provide access to third-party tools that we do not control or monitor.
These tools are provided without warranties, and your use of them is entirely at your own risk.
You should review the applicable third-party terms before using any external services.
Any future tools or features introduced will also be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS AND CONTENT
The Website may include content or services provided by third parties.
We are not responsible for third-party websites, products, or actions.
Please review third-party terms and privacy policies before engaging with external services.
SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK
Any content you submit, including reviews or suggestions, may be used by us without restriction or compensation.
We are not required to keep submissions confidential or respond to them.
We may remove content that we consider unlawful, offensive, misleading, or inappropriate.
You confirm that your submissions do not infringe on third-party rights and do not contain harmful material. Responsibility for submitted content remains with you.
SECTION 10 – PERSONAL INFORMATION
All personal data provided through the Website is handled in accordance with our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on the Website may contain errors related to product descriptions, pricing, promotions, shipping details, or availability.
We reserve the right to correct errors or cancel orders if information is inaccurate, even after an order has been placed.
We are not obligated to update information unless required by law.
SECTION 12 – UNACCEPTABLE USES
You are prohibited from using the Website or its content to:
(a) violate any law or regulation;
(b) encourage illegal acts;
(c) breach international or local laws;
(d) infringe intellectual property rights;
(e) harass, abuse, or discriminate against others;
(f) distribute false or misleading information;
(g) upload malware or harmful code;
(h) collect personal data without authorization;
(i) engage in spam, phishing, or scraping;
(j) promote unethical or offensive behavior;
(k) interfere with Website security features.
Violation of these rules may result in restricted access.
SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY
We do not guarantee uninterrupted, secure, or error-free service.
All services and products are provided “as is” and “as available,” without warranties of any kind.
Loft Lamps and its affiliates are not liable for any indirect, incidental, or consequential damages, including loss of profits or data, to the extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Loft Lamps and its affiliates from any claims arising from your breach of these Terms or violation of applicable laws.
SECTION 15 – SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions remain valid and enforceable.
SECTION 16 – TERMINATION
Obligations incurred before termination will survive termination.
You may stop using the Website at any time. We may terminate or suspend access if these Terms are breached.
SECTION 17 – COMPLETE AGREEMENT
These Terms constitute the full agreement between you and Loft Lamps and replace any prior agreements.
Failure to enforce a provision does not constitute a waiver.
SECTION 18 – GOVERNING LAW
These Terms are governed by the laws of the United Kingdom.
SECTION 19 – CHANGES TO TERMS OF SERVICE
The current version of these Terms is always available on this page.
Continued use of the Website after changes are posted constitutes acceptance of the updated Terms.
SECTION 20 – RETURNS AND REFUNDS
At Loft Lamps, we believe choosing pieces for your home should feel reassuring from start to finish. If something is not quite right, we are here to help and make the return process clear and straightforward.
Return eligibility
You have 60 days from the date your order is delivered to request a return. To qualify, items must be unused, in their original condition, and returned with all original packaging and accessories. This helps us ensure every piece meets the same standard for all customers.
We do not charge any restocking fees.
How to start a return
To begin a return, please email info@loftlamps.com and include your order number. Our team will guide you through the next steps and provide return instructions.
Return shipping
Return shipping costs are the responsibility of the customer. We strongly recommend using a trackable shipping service so you can follow your return until it reaches us safely.
Exchanges
If you would prefer an exchange instead of a refund, simply let us know when you contact us. We will be happy to assist, subject to product availability.
Refunds
Once your returned item arrives and is inspected, your refund will be processed within 7 business days. Refunds are issued to the original payment method used at checkout. Please note that banks or payment providers may require additional time to complete the transfer before the funds appear in your account.
Need help
Your satisfaction matters to us. If you have any questions about returns, exchanges, or refunds, you can contact us at any time at info@loftlamps.com. We are always happy to assist and ensure your experience with Loft Lamps remains a positive one.
SECTION 21 – CONTACT INFORMATION
For support or enquiries, please contact us:
Company name: Loft Lamps
Address: 3 Bear Cl, Henley-in-Arden B95 5HS, UK
Email: info@loftlamps.com
For design updates and behind-the-scenes looks, you are welcome to follow us on Instagram at @loftlamps
We appreciate your trust in Loft Lamps and are proud to be part of the spaces you create with light and design.