Privacy policy
Privacy matters to us because trust is built on transparency. This Privacy Policy explains how Loft Lamps collects, uses, and safeguards your personal information when you visit http://loftlamps.com/, place an order, or get in touch with us. By using our website, you agree to the practices described below. If these terms do not feel right for you, please refrain from using our services.
Who We Are
Company name: Loft Lamps
Address: 3 Bear Cl, Henley-in-Arden B95 5HS, UK
Email: info@loftlamps.com
For design updates and behind-the-scenes looks, you are welcome to follow us on Instagram at @loftlamps
Data We Collect
When you interact with our website, we may collect the following information:
- Technical details such as IP address, browser type, device information, and time zone
- Personal details provided during checkout, including your name, email address, phone number, shipping address, and payment information
- Information you share with us when you contact customer support or request assistance
How We Use Your Data
Your information helps us to:
- Process and deliver your orders accurately
- Respond to customer service enquiries
- Maintain website security and prevent fraudulent activity
- Improve and personalize your shopping experience
- Send updates or promotional messages only if you have chosen to receive them
Sharing Your Data
We share personal data only with trusted third parties that help us operate our store, such as:
- Payment service providers
- Shipping and delivery partners
- Technical and marketing service providers, including Shopify
We do not sell, rent, or trade your personal information to third parties.
Cookies
Our website uses cookies to:
- Remember your preferences
- Improve site performance and functionality
- Display content that is relevant to your interests
You can adjust your browser settings to disable cookies. Please note that doing so may limit certain website features.
Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Ask for corrections or deletion of your data
- Limit how your data is processed
- Receive a copy of your data in a portable format
- Withdraw consent at any time, including opting out of marketing emails
To exercise any of these rights, please contact us at info@loftlamps.com.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that such information has been provided, it will be removed promptly.
International Data Transfers
If you are located in the United Kingdom, please be aware that your personal information may be processed or stored outside the United Kingdom. This may include countries such as the United States, where some of our trusted partners operate, including payment processors, technology platforms, or shipping providers.
We take appropriate steps to ensure that any international data transfers are handled securely and in line with applicable data protection standards.
Data Security and Retention
We apply appropriate security measures to protect your information and retain personal data only for as long as necessary to:
- Provide our services
- Comply with legal requirements
- Resolve disputes and enforce our agreements
Updates to This Policy
This Privacy Policy may be updated occasionally to reflect changes in our practices or legal requirements. The most current version will always be available on the Loft Lamps website. We encourage you to review it from time to time.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Company name: Loft Lamps
Address: 3 Bear Cl, Henley-in-Arden B95 5HS, UK
Email: info@loftlamps.com
For design updates and behind-the-scenes looks, you are welcome to follow us on Instagram at @loftlamps
Thank you for choosing Loft Lamps. We are dedicated to protecting your personal data while providing a smooth and dependable shopping experience.