Do you offer free shipping?
Yes, we do. Every order from Loft Lamps includes free shipping within the United Kingdom. There are no minimum spend requirements or special conditions. We simply want delivery to feel straightforward and worry free.
What is Loft Lamps?
Loft Lamps is an online home decor store specialising in stylish lighting and interior pieces designed to elevate everyday spaces. Our collections focus on thoughtful design, quality materials, and timeless appeal for modern homes.
How long does delivery take?
Once your order is on its way, delivery typically takes 3–7 business days, Monday through Saturday. You will receive a tracking email as soon as your parcel has been dispatched, so you can follow its progress from start to finish.
What payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, UnionPay, Visa. All payments are securely processed using SSL encryption to protect your information.
Do you ship internationally?
At this time, we ship only within the United Kingdom. This allows us to maintain a consistent and reliable service locally. If international shipping becomes available in the future, we will share the news with our customers.
What is your return policy?
If a product is not the right fit for your space, you have 60 days from delivery to request a return. Simply contact us at info@loftlamps.com, and our team will guide you through the next steps.
How long do refunds take?
After we receive and inspect your returned item, refunds are processed within 7 business days. Depending on your bank or payment provider, it may take a little extra time before the funds appear in your account.
Can I exchange an item?
Yes, exchanges are available. If you would like to swap an item, email us at info@loftlamps.com and we will help you explore the available options.
Is my personal and payment information safe?
Yes. Protecting your privacy is extremely important to us. Loft Lamps does not store sensitive payment information, and all transactions are handled through secure, encrypted systems.
What should I do if my order has not arrived?
First, check the tracking link sent to you by email. If more than 7 business days have passed since dispatch and your order has not arrived, please contact us at info@loftlamps.com and we will investigate promptly.
Can I change or cancel my order?
If your order has not yet been shipped, we may be able to make changes or cancel it. Reach out to us as soon as possible after placing your order, and we will do our best to assist.
Still have questions?
Our team is always happy to help. You can contact us anytime at info@loftlamps.com, and we will get back to you as quickly as possible.