Return & Refund Policy
Return & Refund Policy
30-Day Easy Returns
At Loft Lamps, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy return process.
Return Policy Overview
Return Window: You have 30 days from the day you receive your order to return items.
Condition: Items must be unused, in their original condition, and returned with the original packaging.
Easy Returns: Returning items to us is easy and our client support team will assist you.
Return Costs
For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item. You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable.
How to Return an Item
Contact Us: Email our team at support@loftlamps.com with your order number and reason for the return.
Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.
Refund Process
Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
Refund: After inspection, your refund will be processed. It usually takes 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
Exchanges
Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.
Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.
For More Information:
Questions?
Visit our FAQs page or contact our customer services. Frequently Asked Questions
Contact Information:
Store Name: Loft Lamps
Address: Lijsterlaan 89, 9411JC Beilen, Netherlands
Email: support@loftlamps.com
Phone: +44 7451 293258
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your e-mail within 1-2 business days.